Transparency in pricing and terms are important to us. The following terms and conditions are included in all your contracts and service agreements:

This hereby document is inclusive of all service(s), payment, warranty, and liability agreement. Upon evaluation and review, a signature from the Client is required before receiving parts or services from Farmington Lock Works, unless agreed or authorized upon otherwise. No authorization from exemption of agreement can be made without consent from management. All oral or written representations other than those contained herein and in the estimate are null and void.

SERVICE(S)

  • All work is to be completed in a timely and efficient manner according to estimate submitted by Farmington Lock Works and signed by client.
  • All services to be rendered will be scheduled according to availability. Client agrees that no services will be provided in extreme weather conditions that may risk the quality of work being provided or the safety of clients/employees.
  • Work done within the guaranteed warranty will be completed within business hours 9AM-5PM Mon-Fri

PAYMENT/BILLING (FEE STRUCTURE)

  • All services received by the client must be paid in full upon completion of work. All materials are property of Farmington Lock Works, until paid in full. Authorization of payment to be completed at a future date must be approved by a member of management. Final work will be evaluated by Client for approval.
  • Payments are accepted in the form of credit/debit card or cash. Money orders are not accepted as a form of payment.
  • For estimates/quotes a 50% deposit is required prior to the job.
  • Clients requesting deferred billing are required to make payment at the time of completion for the first scope of requested services. Clients requesting deferred billing must be pre-qualified, using the “Business Credit Application.” Upon approval client will be offered either Net 15 or Net 30, which will be billed upon the completion of services rendered.
  • Per the terms of vendor/client billing agreement, if payment is past due there is an automatic 5% late fee per month.
  • In the event a client fails to make timely payment for services, the Client agrees to pay all of Farmington Lock Works’s court costs and reasonable attorney fees incurred for collection of outstanding amounts due. In the event of litigation, Client consents to jurisdiction.

WARRANTY/LIABILITY

  • All hardware, labor, and work completed by Farmington Lock Works is guaranteed for 90 days from the date of installation except for malfunctions due to abuse, vandalism and or other circumstances beyond company control. No warranty is provided for repairs on existing parts, tampered work or work performed by another locksmith.
  • No warranty is provided on parts, hardware or products purchased from external sources other than Farmington Lock Works.
  • No warranty is provided on parts, hardware, or labor that are affected due to weather conditions.
  • Door closers hare warranty for 90 days. This does not include adjustments that will need to be made during weather changes.
  • Custom Work (Inclusive of welding, framing, door installation) – Work completed by Farmington Lock Works is guaranteed for 90 days from the date of installation for all custom work. Modifications on existing material are not covered under liability by Farmington Lock Works. Any material or labor exposed to extreme weather conditions, vandalism, or abuse will not be covered under warranty.
  • No warranty is provided for repairs on existing parts or tampered work.
  • No warranty is provided on parts, hardware, or labor that are affected due to weather conditions.
  • Keys and card will be provided to client on the day of installation. Farmington Lock Works does not keep any information of the card or keys provided
  • All products and or hardware installed require regular maintenance and upkeep. Normal maintenance which will customarily require periodic adjustment, cleaning, and resetting to operate properly following the dates of their installation
  • Restocking fee– 25% Restocking Fee will be assessed on all returns and cancellations.

All hardware is provided with a manufacturer’s warranty. Client agrees to adhere to manufacturer terms and conditions. Failure to do so will suspend all Farmington Lock Works warranties.

Our company reserves the right to discontinue or suspend services to vendors/clients at any time.